This Privacy Policy explains how Uppinger ("we", "us", or "our") collects, uses, and protects your personal data when you use our website and uptime monitoring services (the "Service"). By using the Service, you agree to the practices described here.
1. Information We Collect
- Account data — your name, email address, and password (stored hashed) when you register.
- Monitoring data — the URLs, hosts, ports, and check settings you configure, along with the results we collect (response times, status codes, uptime history).
- Billing data — when you subscribe to a paid plan, payment is processed by our payment provider; we store plan and transaction metadata but not full card numbers.
- Usage and technical data — IP address, browser type, and log data generated when you interact with the Service.
2. How We Use Your Information
- to provide, operate, and maintain the monitoring Service;
- to send alerts, notifications, and service-related messages;
- to process payments and manage your subscription;
- to improve and secure the Service and prevent abuse;
- to comply with legal obligations.
3. Legal Bases
Where applicable (for example under the GDPR), we process personal data on the basis of contract performance (providing the Service), legitimate interests (security and improvement), consent (optional communications), and legal obligation.
4. Sharing of Information
We do not sell your personal data. We share it only with service providers who help us operate the Service (such as hosting, email delivery, and payment processing), and only to the extent necessary. We may disclose information if required by law or to protect our rights and users.
5. Data Retention
We retain account and monitoring data for as long as your account is active. Monitoring history is kept according to the retention period of your plan. When you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required by law.
6. Cookies
We use essential cookies to keep you signed in and to operate the Service securely. We may use limited analytics to understand usage. You can control cookies through your browser settings, though disabling essential cookies may affect functionality.
7. Security
We apply reasonable technical and organizational measures to protect your data, including encryption in transit and hashed password storage. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.
9. International Transfers
Your data may be processed in countries other than your own. Where required, we use appropriate safeguards to protect your data during such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated date and, for material changes, provide reasonable notice.
11. Contact
For privacy questions or requests, contact us at [email protected].